Gleave & Co

[Ewan32]

Just thought you guys may like to know.

 

I was just browsing the net looking for pricing on some parts and noticed a sign on the Gleave & Co website saying that from 13th November it was becoming a Trade Only website !

 

 

[Mark]

Cousins do this also. They make a big piece about transactions being business to business and therefore not falling under the usual consumer trading regulations.

[Ewan32]

Ah I see -  that makes sense now.

 

Initially I thought they would only do business with VAT registered clients or something !

[Mark]

Ah I see -  that makes sense now.

 

Initially I thought they would only do business with VAT registered clients or something !

 

I'm sure that's not the case here ;) although I may be proven wrong. If Luke comes on, maybe he can clarify.

[clockboy]

A silly move by Gleave & Co if VAT is required. Most are hobbyists and will not use them

[jnash]

vat + high postage.... worst think for hobbyists...

[dom]

Yes and hobbyists are the worst thing for most material houses. Hence cousins policy. They would have to charge more to cover these smalls purchases and still make money.

[jnash]

spoke to them today and they said they have had enough of customers buying movements, damaging them and sending them back!

[Geo]

customers buying movements, damaging them and sending them back!

If that's fact then it's shocking behaviour from any customer!

[jnash]

spoke to them today and they said they have had enough of customers buying movements, damaging them and sending them back!

My exact response

If that's fact then it's shocking behaviour from any customer!

[Mark]

Well that does make a lot of sense.

[watchmakingjourney]

spoke to them today and they said they have had enough of customers buying movements, damaging them and sending them back!

You would think they would just alter their return policy and inspect movement prior to issuing a refund? If the movement is damaged, no refund should be issued.