Question for owners of Roburpress

[Neverenoughwatches]

1 minute ago, AndyGSi said:

It's different for Private & Business sellers on eBay.

As a Business you have to offer at least a 14 Day return.

A lot of private sellers should really be registered businesses considering the amount of goods they sell and regularity. 

[tomh207]

20 minutes ago, Neverenoughwatches said:

A lot of private sellers should really be registered businesses considering the amount of goods they sell and regularity. 

There are limits now on the UK eBay that can trigger a report to HRMC to catch these folks. There will likely be some missed as well as collateral damage as all these systems are imperfect.

 

Tom

[AndyGSi]

1 hour ago, Neverenoughwatches said:

A lot of private sellers should really be registered businesses considering the amount of goods they sell and regularity. 

That's the annoying part as I got pulled nearly 2 years ago and had to start operating as a business.

[JseTay]

I know it’s very disappointing! I emailed the people at Cousins about two weeks ago as soon as I got the tool. I haven’t even attempted to use it. What they told me is that they sent my request to the Robur company to see what solution they could give me, or if there was any repair I could do myself to fix the problem. Otherwise, they would start a refund process. But I haven’t heard from them since last week. I may email them back to see what’s going on. I just don’t know why Cousins doesn’t just start the refund process so we can get this over with. I would hate to go through the trouble to send it all the way back from the USA though. I feel like it’s a lot of trouble.

i was thinking that if they make things too difficult, i may just try to fix it myself. I have some thoughts in mind of how i can turn some steel on the lathe to make a tube with a very tight hole that fits the spindle in a way to reduce the side shake. I think it will work, but I don’t want to start with any project until I hear from them and decide what to do depending on what they say.

[VWatchie]

3 hours ago, JseTay said:

I just don’t know why Cousins doesn’t just start the refund process so we can get this over with.

My impression is that this is their way of working and their policy. That is, they do not refund any money until they have received an assessment from the product manufacturer, as they lack the expertise to determine whether the product is defective or not.

The explanation is that Cousins is purely a distributor with no practical experience in the watchmaking industry. For this reason, many watchmakers choose to trade with distributors such as HS Walsh and Gleave and Co instead.

[JseTay]

6 hours ago, VWatchie said:

My impression is that this is their way of working and their policy. That is, they do not refund any money until they have received an assessment from the product manufacturer, as they lack the expertise to determine whether the product is defective or not.

The explanation is that Cousins is purely a distributor with no practical experience in the watchmaking industry. For this reason, many watchmakers choose to trade with distributors such as HS Walsh and Gleave and Co instead.

You are certainly right about that! I was just talking to the lady from Cousins, and she said the same thing. She said when there is and issue with a tool they can’t start the return process until the manufacturer approves it. I told them I was going to wait one more week to see if they heard anything from Robur, otherwise I will just try to do something myself to fix the tool. 

[Neverenoughwatches]

1 hour ago, JseTay said:

You are certainly right about that! I was just talking to the lady from Cousins, and she said the same thing. She said when there is and issue with a tool they can’t start the return process until the manufacturer approves it. I told them I was going to wait one more week to see if they heard anything from Robur, otherwise I will just try to do something myself to fix the tool. 

I dont understand this, I thought irrespective of what the reason is, so even the right to change your mind a refund process can be started if its within a 14 day period of the sale...or would that be the receipt of goods ? 

7 hours ago, VWatchie said:

The explanation is that Cousins is purely a distributor with no practical experience in the watchmaking industry. For this reason, many watchmakers choose to trade with distributors such as HS Walsh and Gleave

Nearly all retail sellers are distributers. Do electrical sale retailers understand the workings of computers and how to fix them. Cousins terms seem very unfair, I'm surprised they get away with this. Probably why they suggests they only deal with other businesses, devious to my mind. If they can't honour the consumer rights act then they should not accept orders from the general public.

[JseTay]

Yes, I just don’t understand why it is so hard to do the return process themselves. I told them that all this takes credibility from their business. I guess they didn’t like it because they didn’t write anything back. Hahaha 

I am not the kind of person who likes to start trouble, and I was actually not going to even tell them anything about the tool at first, but then when I thought about it, I realized that it’s my right to at least let them know that I am not happy about my purchase. I mean, I got the tool about two weeks ago, and I haven’t been able to use it at all waiting for them to come to decision to send it back. 
I am just getting sick of it and may not even bother to email them any more. 

[Neverenoughwatches]

It feels like completing your account form waivers your rights to consumer law. I wouldn't actually buy anything of any value from them now, if this is how they operate.

12 minutes ago, JseTay said:

Yes, I just don’t understand why it is so hard to do the return process themselves. I told them that all this takes credibility from their business. I guess they didn’t like it because they didn’t write anything back. Hahaha 

I am not the kind of person who likes to start trouble, and I was actually not going to even tell them anything about the tool at first, but then when I thought about it, I realized that it’s my right to at least let them know that I am not happy about my purchase. I mean, I got the tool about two weeks ago, and I haven’t been able to use it at all waiting for them to come to decision to send it back. 
I am just getting sick of it and may not even bother to email them any more. 

Haha this would get me riled even more. The delivery company Evri tried sime bad practices with me, I eventually emailed the CEO to let him know what I thought of his company and him after I'd been constantly fobbed off by his staff and ignored by him. It got me absolutely nowhere but I throughly enjoyed my rant at him

Leaving parcels on my doorstep. Furure parcels left in this way will somehow mysteriously disappear

[RichardHarris123]

5 minutes ago, Neverenoughwatches said:

It feels like completing your account form waivers your rights to consumer law. I wouldn't actually buy anything of any value from them now, if this is how they operate.

I don't think this is true, I  think consumer law out weights their small print. I know for definite that a contract isn't binding if it contradicts the law, that's how people get out of them, even though they have been signed, but as stated before, I'm not a lawyer. 

[Neverenoughwatches]

Just now, RichardHarris123 said:

I don't think this is true, I  think consumer law out weights their small print. I know for definite that a contract isn't binding if it contradicts the law, that's how people get out of them, even though they have been signed, but as stated before, I'm not a lawyer. 

I meant completing the form as a business to business account, I don't think there is an alternative. So then as Tom rightly stated public consumer rights dont apply.

Anything ive bought on line including ebay from a business has had a good returns policy. A company I deal with sometimes....Chronos Engineering, I once had a fault proxxon tool from them...another was shipped and delivered before I even sent the first one back...thats an excellent customer service and support. 

[RichardHarris123]

16 minutes ago, Neverenoughwatches said:

meant completing the form as a business to business account, I don't think there is an alternative. So then as Tom rightly stated public consumer rights dont apply.

As I said, I'm not a lawyer.  I wonder if there's any on here? 

[Neverenoughwatches]

56 minutes ago, RichardHarris123 said:

As I said, I'm not a lawyer.  I wonder if there's any on here? 

Can't say I've heard anyone mention that they were a solicitor or a lawyer. But then why would they ? bit like telling folk that you're a politician or a car salesman. I mean if you want members to help you....then you keep that sort of thing quiet.

[RichardHarris123]

By signing up, without business details, does that invalidate their right to claim you are a business? 

Edited January 14 by RichardHarris123

[AndyGSi]

Just now, RichardHarris123 said:

By signing up, without business details, does the invalidate their right to claim you are a business? 

Part of their and many other companies terms and condition state that you accept their terms when opening an account.

[Neverenoughwatches]

47 minutes ago, RichardHarris123 said:

By signing up, without business details, does that invalidate their right to claim you are a business? 

I can't remember exactly what the form  stated, I know I made up a bull company name that sounded cool . For some reason I'm thinking there was a mentioning of non business/ no warranty..I may not have the right though. Lets sign up again and see what happens. 

Here we go, that was easy to find out

Thats a get out clause right there, good work Cousins

Tick the box and wave bye-bye to your standard consumer warranty

47 minutes ago, RichardHarris123 said:

By signing up, without business details, does that invalidate their right to claim you are a business? 

They only deal b2b Rich.

Which is what Tom said a day ago , "Tom the lawyer"

Edited January 14 by Neverenoughwatches

[RichardHarris123]

Never speaking to @tomh207again, hehe. 

[tomh207]

45 minutes ago, Neverenoughwatches said:

 

 

They only deal b2b Rich.

Which is what Tom said a day ago , "Tom the lawyer"

How very dare you! Take that back right now!

defo not a lawyer, though if I had my time again divorce lawyer seems like a lucrative career

 

Tom

[Neverenoughwatches]

4 minutes ago, tomh207 said:

How very dare you! Take that back right now!

defo not a lawyer, though if I had my time again divorce lawyer seems like a lucrative career

 

Tom

I'll be needing to call you then for advice next time "She" finds and I haven't hidden well enough my next watch acquisition

[caseback]

Just my 2 cents: I must say my interactions with cousins have always been ok. They are real people ( not "bots") and basically run a family business, meaning that they tend to be friendly and respectful if you treat them that way as well.

[JseTay]

On 1/14/2025 at 1:51 AM, VWatchie said:

My impression is that this is their way of working and their policy. That is, they do not refund any money until they have received an assessment from the product manufacturer, as they lack the expertise to determine whether the product is defective or not.

The explanation is that Cousins is purely a distributor with no practical experience in the watchmaking industry. For this reason, many watchmakers choose to trade with distributors such as HS Walsh and Gleave and Co instead.

Here is an update on my Robur press. They emailed again and said they are still waiting on the manufacturer to confirm if they would issue a refund or a return of the tool. Since it had been three weeks from the time I made my complaint, I told them not to worry about it, and that I was going to try to fix the tool my self. I put it apart and replaced the pin that goes across in the spindle hole. I guess it was to thin creating to much space in the spindle hole which would cause an excess of side shake. I went ahead and drilled the old pin out, turned a new one from tool steel and replaced it. I am more than pleased with the results. The side shake it’s from super very little to none now. And it is super smooth when turning the wheel on the top to make the spindle go up and down. I am going to buy some paint that matches the original to paint the new pin. Here are some pictures of it now:

[caseback]

What is the function of that pin? They have changed the construction. The older ones don't have that pin:

 

[JseTay]

19 minutes ago, caseback said:

What is the function of that pin? They have changed the construction. The older ones don't have that pin:

 

It’s just to keep the spindle from wobbling. The spindle has a flat side that slides against that pin. I feel that it’s a very cheap way to make a tool. They should have a different system like dove tail for the spindle to slide, but instead the turn the hole for the spindle to fit then they just put that pin across the hole to rub against the flat part of the spindle “keeping it from wobbling “. To me it doesn’t work very well because this tool I bought had an awful amount of side shake. What I did was to drill the old pin out, and made a new one thicker and with a flat side that rubs against the flat side of the spindle. It was a little nerve wracking because I was afraid to damage the tool I had just bought, but at the end it worked better than I expected. I am more than pleased with the results. Now I just have to order the big set of dies to start using it on my watches.

[watchweasol]

Hi. I wouldn’t worry about the paint job it looks more professional than the original finish , great job well done. The only downside side is the fact you had to do it on a new product.   You want to send photographs to the manufacturer ( probably in China) so no one would be interested.  Well done.