Warning regarding International suppliers and the delivery companies that they use " EVRI "

[RichardHarris123]

[mikepilk]

My deliveries from Evri have been very good recently. Unlike Yodel, who for me, are far worse. 

I ordered some dies from ebay . Yodel took 11 days to get them from Basildon to Watford - about 50 miles.

[spectre6000]

Tangentially related rant: in the US, FedEx relies on local contractors vs. USPS and UPS's union labor. Where I live, the latter are perfectly reliable, and packages arrive on time and in tact. I'm on a first name basis with the guys that deliver things for each, and they're perfectly wonderful human beings. FedEx, on the other hand, for years had a PERFECT RECORD of complete destruction. Literally. Every single package to a one was so badly damaged it required an insurance claim. Its own special brand of hell, since FedEx is very clear that I, the recipient, am not the customer, and they refuse to deal with me. I have to go round robin through the sender, from whom they ask ME to provide all the information, photos, etc...To illustrate the point, I once took an ENTIRE TRAILER LOAD OF SCRAP METAL to the recycle center comprised SOLELY of FedEx shrapnel. Separately, I once ordered a set of trailer wheels. They were all packaged up, and big burly steel lumps capable of conveying multi-ton loads of whatever over potholes at 80mph. Every single one damaged to the point of unsuitability. The local contractor was bought out by a troupe of coked up orangutans a year or two ago, which are slightly less destructive than the meth fueled gorillas of the previous contractor such that a few packages actually made it through in usable condition, but the orangutans have been hitting the gym pretty hard lately, and the damage has nearly reached the same fever pitch as before. I always select any shipper but FedEx, and when no shipper choice is offered, I'll leave a note to the seller to ship via anything but FedEx. Still, a lot of sellers don't give a shit, and they get to waste time dealing with FedEx claims as compensation.

OnTrac (I finally remembered the name of the Ali-X shipper) is better in terms of levels of abuse, but the wildfire incident is still completely inexcusable.

[Paul80]

In my area Evri was actually quite good until they moved our excellent driver to another area, the clown they gave our route to was and still is next to useless, with parcels left all over the estate and completely wrong proof of delivery photos posted.

Yodel has always been awful with the driver often dumping the entire estates Deliveries at one address.

But the winner for awful service has to go to our local Amazon driver, he just drives into the estate and throws parcels here there and anywhere and often not even close to the correct address.

Thankfully our Royal Mail guy is a legend.

 

[mikepilk]

It all depends on who the final person is in the chain. My Evri delivery person is great. Yodel are a disaster, and my Royal Mail guy is fantastic. Others will have totally different experiences from the same companies.

[HectorLooi]

After reading about the delivery guys you have, it makes me feel like I've been taking the delivery guys I have for granted. 

For parcels too big to fit into my dropbox, some of them would even open my front gate, leave it on my bench and ring my doorbell.

Looks like I have to get them some Christmas presents in appreciation. 

For your horrid delivery guys, you can leave a lump of coal for them at their usual dropoff.

PS My latest big value item was an Atmos clock from the US. The delivery actually rang my doorbell and handed it over to me persnally.

[Neverenoughwatches]

15 hours ago, spectre6000 said:

Tangentially related rant: in the US, FedEx relies on local contractors vs. USPS and UPS's union labor. Where I live, the latter are perfectly reliable, and packages arrive on time and in tact. I'm on a first name basis with the guys that deliver things for each, and they're perfectly wonderful human beings. FedEx, on the other hand, for years had a PERFECT RECORD of complete destruction. Literally. Every single package to a one was so badly damaged it required an insurance claim. Its own special brand of hell, since FedEx is very clear that I, the recipient, am not the customer, and they refuse to deal with me. I have to go round robin through the sender, from whom they ask ME to provide all the information, photos, etc...To illustrate the point, I once took an ENTIRE TRAILER LOAD OF SCRAP METAL to the recycle center comprised SOLELY of FedEx shrapnel. Separately, I once ordered a set of trailer wheels. They were all packaged up, and big burly steel lumps capable of conveying multi-ton loads of whatever over potholes at 80mph. Every single one damaged to the point of unsuitability. The local contractor was bought out by a troupe of coked up orangutans a year or two ago, which are slightly less destructive than the meth fueled gorillas of the previous contractor such that a few packages actually made it through in usable condition, but the orangutans have been hitting the gym pretty hard lately, and the damage has nearly reached the same fever pitch as before. I always select any shipper but FedEx, and when no shipper choice is offered, I'll leave a note to the seller to ship via anything but FedEx. Still, a lot of sellers don't give a shit, and they get to waste time dealing with FedEx claims as compensation.

OnTrac (I finally remembered the name of the Ali-X shipper) is better in terms of levels of abuse, but the wildfire incident is still completely inexcusable.

Thats rough Spectre, iI still have got no where with my Evri dispute, the CEO has now completely igored my 14 mails to him . Martijn De Lange absolute w.anker

[spectre6000]

17 hours ago, HectorLooi said:

For your horrid delivery guys, you can leave a lump of coal for them at their usual dropoff.

That assumes there is one... I've got three buildings on my property, and the front door to the house, to be fair, isn't super obvious. USPS always leaves packages either in the box, or on the bench in the driveway if it's too big. UPS guys is a legend, and if it's something that goes in a particular building he'll leave it accordingly (car parts for instance go in the barn). We buy him gift certificates at xmas time, because he's amazing; especially during the pandemic.

To their credit, FedEx doesn't often get the wrong house (not OFTEN, they've still managed a few times), but that's especially difficult out here. FedEx has left packages at every single door to every single building. Once, even opened the door, walked in, and left it on the counter in the mud room. Took us a while to find that one. They've left them out by the road, smack in the middle of the driveway (so that you can't pull in), and even in a snow bank by the creek in a snow storm. That was a complete set of matching door knobs and dead bolts for all of the previously described doors. The seller sent a complete second set matching the first, and the original eventually reappeared a few weeks later when the snow melted. I have been swimming in door knobs ever since.

I've gone so far as to flag down the FedEx driver and try to explain where doors are and such, but we almost never get the same driver twice. One time I caught the guy in the process of delivering something that was completely and obviously mangled to the point that I refused delivery (I would have had to do so nearly every time, but that requires being present when they randomly appear). He informed me that it was his last day, told me about the whole gorillas-and-coke operation, and apologized profusely. He wasn't the only driver I managed to snag on their last day...

It's fresh since I had to straighten out a bunch of FedEx-mangled sheet metal yesterday... I can keep going with FedEx horror stories, but I think this is my third post in two pages, but I should probably shut up already!

[RichardHarris123]

I told you how good the Royal Mail is.

[Neverenoughwatches]

Hooray for Evri , another heroic delivery....in a plant pot on front door step.  I award 1 point in this case as it dud actually make it to the correct address.

[AndyGSi]

It's been a while since I've had anything delivered from EVRI but once again they've failed.

Realised before that it had been delivered at 4:30 this afternoon when we finish as 12:30 but the rest of the estate is still open.

 

[RichardHarris123]

Wasn't sure whether to like, laugh or give a sad face?

[AndyGSi]

1 hour ago, RichardHarris123 said:

Wasn't sure whether to like, laugh or give a sad face?

Another lot of watches off into the ether and probably unable to claim as they've `Delivered' 

Edit

As expected the seller isn't helpful and seems to have taken offence when asked why they use the worst courier possible.

How do you know how the package was left? I do not have any control over how a parcel that can be posted through a letter box is left by an employee of a delivery company. You didn’t contact me about your hours of work which if you did I would have worked with you to send the parcel either to a different address or on an overnight service. The package had tracking details which is for you to review also it gives you the function of redirecting the delivery. I’ve followed what I had to do as a seller, it would appear that your concerns should be with Evri and not me.

Edited March 14 by AndyGSi

[Neverenoughwatches]

On 3/14/2025 at 11:03 PM, AndyGSi said:

Another lot of watches off into the ether and probably unable to claim as they've `Delivered' 

Edit

As expected the seller isn't helpful and seems to have taken offence when asked why they use the worst courier possible.

How do you know how the package was left? I do not have any control over how a parcel that can be posted through a letter box is left by an employee of a delivery company. You didn’t contact me about your hours of work which if you did I would have worked with you to send the parcel either to a different address or on an overnight service. The package had tracking details which is for you to review also it gives you the function of redirecting the delivery. I’ve followed what I had to do as a seller, it would appear that your concerns should be with Evri and not me.

Right so Andy, I had the same again 6 weeks ago. Ebay will still step in....but they have moved more towards looking after the seller now. And  a buyer's protection fee is included in the purchase price. What I had to do.....it was evri again...was ask them to investigate the delivery, it is their legal obligation to do that. They then have to give you a report on the outcome, you can then use that as evidence for ebay to refund you. I actually managed to speak on the phone  to high level ebay operative that talked me through the process. 

In the past the seller used to request a certificate of failed delivery from the delivery company. Evri would never do that for me, apparently they dont have such a thing. But they must email you an investigation report , that will detail that the item was left in an unsafe place, they can't deny that the driver made an error delivery.  Ebay also told me that there is some sort of ombudsman that investigates delivery company performance. Not individual cases as such, i think its about collecting data to form an investigation to force companies to change their proceedures and policies. 

[rjenkinsgb]

On 3/14/2025 at 8:03 PM, AndyGSi said:

As expected the seller isn't helpful and seems to have taken offence when asked why they use the worst courier possible.

How do you know how the package was left? I do not have any control over how a parcel that can be posted through a letter box is left by an employee of a delivery company. You didn’t contact me about your hours of work which if you did I would have worked with you to send the parcel either to a different address or on an overnight service. The package had tracking details which is for you to review also it gives you the function of redirecting the delivery. I’ve followed what I had to do as a seller, it would appear that your concerns should be with Evri and not me.

The seller does not have a clue about how the law works!

 

In English law, the item is the responsibility of the seller/sender until it has been properly delivered.

Any postal or delivery service is acting as a subcontractor for the sender, and the sender has total responsibility for their failure to correctly deliver the item.

See here:

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

Quote

If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you.

If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility.

 

ps. That applies to UK sellers, not overseas ones.

[praezis]

4 minutes ago, rjenkinsgb said:

If you bought something from a business ….

I don‘t know UK law (but weren‘t UK an EC member once?), but here a private seller is not responsible …

Frank

[rjenkinsgb]

If you buy something through ebay from a UK or (I believe) an EU seller, by ebay seller conditions the seller is responsible for the item until it's delivered, whether a private or business seller.

 

[rehajm]

..so us in the US who utilize eBay’s ‘international service’ which is supposed to handle all the normal issues with customs and delivery- is that eBay service utilizing EVRI for last mile deliveries in UK? Is Royal Mail superior? It is only slightly more inconvenient to use USPS, which can be good to horrible, but at least they don’t lose parcels or scatter them about upon delivery…

Edited March 19 by rehajm

[AndyGSi]

So after filing a claim with eBay the seller still blames me for the parcel going missing as I didn't
check the tracking and change the date of delivery but has still agreed to refund my money.