Hour hand won’t go past certain spot when adjusting time forwards

[Keevo]

Hello everyone, I’m new here and am new to fixing watches. I just bought this watch and unfortunately it is not working properly.

It seems to tick just fine but when I adjust the time forwards, the hour hand won’t go past a certain spot. If I adjust the time backwards, it will go past that problem spot with no issues. Unfortunately it won’t let me post a video here so I’ve included a screenshot even though it probably won’t help much.
 

I suspect that maybe that our hands not see it properly? Or perhaps there’s something going on inside? I’m not exactly sure but I would like to get some feedback before I start opening things if possible. It is not worth it for me to go to a watch repair shop as I would like to eventually learn how to do these things myself. 
 

Thank you in advance!

[Randy55]

Keevo,

Welcome to the group !
I'm thinking that you have some damage to the hour, and/ or minute wheel.

Possibly just a bent, otherwise damaged, or missing tooth.
 

Your photo didn't post that I can see.

I think you'll have to open it to start really finding the issue.

Best,

Randy

[HectorLooi]

If the watch is new, just return it to the seller for a refund or replacement.

[Nucejoe]

 No image in your post. 

Is your watch mechanical or quartz ? 

Can you hear the movement tic when  hands stop moving?